faqs
FAQs for Visitors
Is the market free to attend? Do I need a ticket?
Yes, all of our markets are free - you don’t need a ticket, just pop in! For any workshops we offer in partnership with our crafters, we do ask that you register via the ticket link so that we can plan numbers-wise!
Can I bring my dog to the market?
Most of the time, yes, however we do ask that you keep them on a short lead at all times and be mindful, cutesy, and demure of other guests and crafters, as many of their products are delicate. If dogs are not allowed at any specific non-dog friendly venues, the information will be on the upcoming markets page!
Can I bring my baby, child, or buggy to the market?
Most of our markets have step-free access, allowing buggies and wheelchairs and as much accessibility as possible for the TEF community. In the unlikely event of any of our venues not being step-free, it will be available on the upcoming markets page. Under 18s are allowed at our events, however out markets can get quite busy at times. We always have a ‘Quiet Hour’ shopping experience at each market date, so this is most likely the best time for any children, or people generally sensitive to loud noises.
Is the market wheelchair friendly?
Our 2024 Winter Market space will have step-free access, and is located on the ground floor. For any more info, don’t hesitate to get in touch and we can provide as much info as needed!
Do crafters take cash or card?
Almost all of our crafters accept card, and any TEF sponsored events (collaborations/workshops) can be paid using one of our two card terminals. You may also want to bring cash with you, just in case you need it for any reason!
How do I get to the market?
Our markets are hosted in multiple locations in buzzing districts in London. Our closest future market is currently in the works, but the location will be available shortly. You can find in-depth travel information on our upcoming markets page!
FAQs for Crafters
How do I apply for a spot at a market?
Thank you so much for your interest! Fill in your application via our contact form. We would love to hear from your brand - for any information re your application process, everything you need is on our apply for our markets page.
What dates are currently open for applications?
Any market dates that are open for application can be found on our application page! Any dates not listed there are fully booked, or not yet open for applications.
Where can I find the info booklet for the winter market?
The info booklet for the Winter 2024 market can be found here. To complete your application, fill in the form found here. We look forward to reading your application!
Do you have a waiting list for fully-booked events?
If events are fully booked and your brand is a good fit for our markets, we may email you for permission to add you to the waiting list for that event. All of the information about how this works will be emailed to you, if this applies to you.
I have confirmed my attendance by booking for a space but a can no longer attend, can I get a refund?
Unfortunately, we are not able to offer refunds, as we make clear on our offer email as well as our Ts&Cs and applications page. We are also not able to switch you to another market date. However, it may be possible to add you to a waiting list only if it is a 2-day market (for example, if you are no longer able to attend the Saturday, but are able to attend the Sunday). This is not guaranteed as we often run fully booked events, and our waiting lists tend not to be moved up the list. More information will be emailed to you if this applies to you.
Can I have a helper with me at my market stall?
If you as the founder are not able to attend the market, you can have a representative for your brand present. You can have up to 2 people helping out at your stall, who must be over the age of 16.
What equipment can I use in my stall?
We guarantee the use of one table, or one rail per brand. We can supply your table at an additional cost, but if you’d like to use a rail, you’d need to supply this yourself. The tables are usually 5ft trestle tables, but may differ depending on the venue. We cannot accommodate any extra equipment as we measure the space per crafter accordingly to allow for a fair distribution of space per crafter, busy times at our market, and need to ensure that our markets are wheelchair friendly. If you’d like to use different equipment, this will need to be approved by TEF beforehand via email.
What time can I set up my stall from?
We’re generally at the space from 7, but this may differ between markets. All information will be in the confirmed crafters info booklet, sent to you once your place at the market is confirmed.
Do I need a payment terminal?
Most visitors will come with just a card for payments, so we’d definitely recommend bringing a card terminal. We have been using the SumUp card reader for over 4 years, and recommend it. We unfortunately do not provide payment terminals.
Is there parking?
There will be specific info about parking in the pack of info we’ve sent you, which has the most up-to-date info in there. Please note we take no responsibility for your car or where you park it, so also suggest you check local parking and permit rules when you arrive at the space.
Are there any Ts&Cs when taking part in your events?
Yes. We do have a full list of terms and conditions, which you agree to when you register your interest, and book a space at one of our markets. These can be read and found here.